Welcome to the A-Enterprise Support Forum

Basic guidelines for posting

Only one account per per on is permitted.

Check that your question has not been asked or answered already. Read the documentation section, and use the forum's search feature - not the site's search box.

Please post in the appropriate forum, and stay on topic. Any posts deemed to be in the incorrect forum will be moved. Do not cross-post the same question in multiple places - ie. different forums, or multiple times in the same forum.

Posts related to already posted, solved (replied to) or documented bug reports and/or feature request are subject to removal upon the moderators discretion. No notice may be given.

Make your topic line appropriate to the content of your problem. The topic line is essentially a brief summary of the problem, and this is used during the forum search procedure - so make it relevant, useful and full of keywords! A bad topic is "help me", good topic lines include:- "missing icon after upgrade", "hacker attempt warning when editing post", "forum link doesn't work after new installation".

Be complete, and include as much information as you can in your initial post. This includes the A-Enterprise Pruducts, Asterisk and m0n0wall contributions. Nobody can help if you give insufficient detail, and you waste everyone's time if the information has to be dragged out of you one bit at a time. For more information on asking "smart" questions on technical support forums - read this article by Admin.

No useless posts - ie "it doesn't work" or simple thread bumping. The first is a waste of time (refer previous point), and the second is simple impatience. Sometimes it takes a couple of days to research a problem and formulate an answer. Forum mods have lives and other commitments too - so there may be a delay in answering. Useless posts will be deleted.

Another example of a useless post is: "I have the same problem"... Be specific and make sure you include YOUR site's setup and configuration as well. It is not very likely you will have the exact same config as the original poster so including your details helps us rule things out or even get's us on the right track immediately by only reading your posts.... Don't think we'll be able to recollect your setup/config if you have posted it somewhere else already; just do it again and save time on solving the problems rather than us running around gathering information...

Please be thoughtful and courteous - this includes no rudeness, foul language, spamming or ranting (to name just a few). Solving scripting problems demands patience - so keep your emotions in check before you press the post button. Forum Moderators are here for a reason, and they will act to pull unruly/useless posters back into line with expected standards. If this happens to you, accept it as a lesson in personal development and grow from the experience.

Take the time to thank those who have helped you, and tell people the problem has been solved. If you post a problem and then solve it yourself - post the answer - not just "solved it". Others who have the same problem would like to know how you solved it; and we do too!

Specific support exclusions

Do not request support for OLD software versions - upgrade to the latest version of software first as many problems/bugs are no longer relevant.

Do not post support requests for 3rd party mods/developments. These should be directed to the developer's website, and will be deleted from the A-Enterprise support forum.

Attachments

Images must be in jpeg, gif or png format, and 499 pixels wide by 499 pixels high and max. 250 Kbytes in size.
Files must have .txt, .zip, or .pdf file extension, otherwise they should be in a zipped file. Max. size is 250 Kb.

Files that have masqueraded extensions (.txt for an .exe file) will be subject to immediate deletion and the poster will be subject to account suspension and/or IP range blocking from the A-Enterprise site. Criminal prosecution and/or other legal counteractions are expressly reserved privileges for the A-Enterprise and/or its team members.

Avatars and Signatures

Signaturess must be set up via your "Profile" and not manually added to your post.
Avatars must be in gif, jpeg or png format, and minimum 50 pixels wide by 50 pixels high and maximum 250 pixels wide by 250 pixels high and 2048 Kbytes in size

No flash, no animated gifs, no java.

Disputes, Terms, Conditions, Acceptable Use and End User Acceptance

Should a dispute arise between any of the A-Enterprise team members and an end user of our software, the end user is entitled to dispute moderation by one of the two A-Enterprise Team Leaders. The end user should use the 'Contact Us' page on our website.
The final conclusion of either appointed Moderators for Dispute Settlement is binding to all parties involved
All posts must comply to our Terms and Conditions posted here.

These forum rules are an addition to these Terms and Conditions, not a replacement.
Using our forums and website explicitly states the end-user's acceptance of both the forum rules and our Terms and Conditions.

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